Privacy policy

Privacy Policy
Last updated: 15 August 2026

This Privacy Policy explains how Hattan ("we", "us", "our") collects, uses, stores and protects your personal information when you visit hattan.co, place an order, or contact us.

By using this website you agree to the practices described here. If you do not agree, please do not use the site.

1. How to reach us

  • Brand: Hattan
  • Website: hattan.co
  • Email: support@hattan.co
  • WhatsApp: +971 2 676 1997, 9:00 to 21:00 UAE time
  • Based in: Abu Dhabi, United Arab Emirates

2. What we collect

Information you give us: name, email address, mobile number, shipping and billing address, order contents and order history, account details if you create an account, and anything you write to us in a message.

Information collected automatically: IP address, approximate location at country and city level, device type and browser, pages and products viewed, items added to cart, how you arrived at the site, and cookies.

We never see or store your full card number. Card details are entered directly with our payment providers and are never transmitted to us.

3. Why we use it

  • To fulfil your order - process payment, prepare the shipment, arrange delivery, and keep you updated.
  • To provide support - answer your questions and handle returns, exchanges and refunds.
  • To improve the store - understand which products and pages perform well.
  • For marketing - send offers and new-release announcements, only if you have subscribed. You can unsubscribe at any time using the link in any email.
  • For security and legal compliance - prevent fraud and meet our obligations under UAE law.

4. Who we share it with

We do not sell your personal information. We share it only with the service providers needed to run the store, and only the minimum each one requires:

  • Our e-commerce platform - to host the store and process your order.
  • Payment providers - to take payment securely and offer instalment options.
  • Delivery companies - they receive your name, address and mobile number only, so they can deliver your order.
  • Analytics and advertising platforms - to measure how the store performs and to show relevant advertising.
  • Email service providers - to send order updates and, if you subscribed, marketing messages.
  • Government authorities - only where required by law.

These providers are bound by their own security and privacy obligations. Some operate outside the UAE, so your information may be processed abroad. You can request the full list of our providers at any time by emailing support@hattan.co.

5. Cookies

We use cookies to keep your cart working, remember your language and country, measure traffic, and show relevant advertising. You can block or delete cookies in your browser settings, but some parts of the site, including checkout, may then stop working correctly.

6. How long we keep your data

  • Order records: retained as required by UAE commercial and tax law.
  • Account data: retained while your account is open.
  • Marketing data: deleted when you unsubscribe.
  • Analytics data: retained according to each provider's standard retention period.

7. Your rights

You may ask us to tell you what personal information we hold about you, correct anything that is inaccurate, delete your data where we are not legally required to keep it, send you a copy of your data, or stop sending you marketing messages.

Send your request to support@hattan.co and we will respond within 30 days. We may ask you to verify your identity before we act on the request.

8. Security

This site runs over an encrypted connection (HTTPS) and payments are handled by certified providers. No system is completely secure, but we take reasonable steps to protect your information and we limit staff access to what each role requires.

9. Children

This store is not intended for anyone under 18. We do not knowingly collect information from children. If you believe a child has given us their information, contact us and we will delete it.

10. Changes

We may update this policy. The current version is always published on this page with its "Last updated" date. Continuing to use the site after a change means you accept the updated policy.

11. Contact

Hattan
Abu Dhabi, United Arab Emirates
Email: support@hattan.co
WhatsApp: +971 2 676 1997, 9:00 to 21:00 UAE time

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