Yes, all listed perfumes are available unless marked as “Sold Out"

You’ll find full information under every perfume — including its fragrance notes, type, and the perfumer behind it.

Yes, all prices shown are inclusive of VAT.

Yes, you can use the “Wishlist” feature to save your favorite perfumes

Once your order is confirmed, you’ll receive an email from the shipping company containing your tracking number and a link to follow your delivery status step by step.

If the order hasn’t been shipped yet, please contact our customer service to make changes or cancel it. Once shipped, no modifications can be made.

Please contact our customer service within 24 hours of receiving your order, and we’ll resolve it promptly.

Orders are usually prepared within 1–3 business days before shipping

You can track your shipment using the link sent to your email. If there is no update for an extended period, please contact us and we will follow up directly with the courier company.

Please ensure your email address was entered correctly and check your spam/junk folder.
If you still haven’t received it within an hour, contact us and we’ll resend it to you.

Yes, within 7 days of receiving your order, provided the perfume is unused and its outer packaging is still sealed. Once the outer seal is broken the perfume cannot be returned, for health and safety reasons.

You may request a return within 7 days of receiving your order. If the item arrived damaged or incorrect, please contact us within 24 hours so we can resolve it faster.

Once we receive the product in its original condition, the refund is issued to the original payment method within 7–14 business days.

We’re truly sorry for that! Please take clear photos of the product immediately upon receiving it and send them to our customer service within 24 hours. We’ll replace or compensate you right away after verifying the issue.

If the return is our error — wrong, damaged or defective item — we cover the return shipping in full. For any other reason, return shipping costs the same as delivery to your country: AED 20 for the UAE and Saudi Arabia, AED 40 for Bahrain, Kuwait, Oman and Qatar.

Orders are usually delivered within 1–3 business days after processing, depending on your city and the courier company.

Yes, we ship to Saudi Arabia and all GCC countries through trusted courier partners. Delivery time varies by destination.

You’ll receive an email from the courier company with your tracking number and a link to follow your shipment in real time.

This depends on the courier company. You can arrange the delivery directly with the driver once they contact you.

Shipping costs vary by country and city. The final fee will be displayed at checkout before confirming your order.

Deliveries are usually paused during public holidays and weekends, and will resume on the next business day.

Yes, all payments are protected with SSL encryption and processed through trusted, secure payment gateways.

Prices are listed in AED (UAE Dirham), and your bank or card provider will automatically convert the amount to your local currency.

Yes, an electronic invoice will be sent to your email immediately after completing your order.

Please ensure your card is active and has sufficient balance, then try again.
If the issue continues, contact our customer service for assistance with completing your order manually.

Visa, Mastercard and American Express, plus Apple Pay and Google Pay. You can also pay in instalments with Tabby or Tamara. Cash on delivery is not available.