Wishlist
A personal selection of your favourite fragrances.
F.A.Q
Browsing
Browsing
Are all the perfumes shown on the website available?
Yes, all listed perfumes are available unless marked as “Sold Out"
How can I view the details of each perfume?
You’ll find full information under every perfume — including its fragrance notes, type, and the perfumer behind it.
Are prices inclusive of VAT?
Yes, all prices include of VAT
Can I save items to purchase later?
Yes, you can use the “Wishlist” feature to save your favorite perfumes
Orders
Orders
How can I track my order?
Once your order is confirmed, you’ll receive an email from the shipping company containing your tracking number and a link to follow your delivery status step by step.
Can I modify or cancel my order after placing it?
If the order hasn’t been shipped yet, please contact our customer service to make changes or cancel it. Once shipped, no modifications can be made.
What should I do if I received the wrong or incomplete item?
Please contact our customer service within 24 hours of receiving your order, and we’ll resolve it promptly.
How long does it take to process my order?
Orders are usually prepared within 1–3 business days before shipping
What should I do if my order is delayed?
You can track your shipment using the link sent to your email.If there’s no update for an extended period, please contact us and we’ll follow up directly with the courier company.
I didn’t receive my order confirmation email. What should I do?
Please ensure your email address was entered correctly and check your spam/junk folder.
If you still haven’t received it within an hour, contact us and we’ll resend it to you.
Returns & Exchanges
Returns & Exchanges
Can I return or exchange perfumes after receiving them?
To ensure product hygiene and quality, perfumes cannot be returned or exchanged once opened or used. Returns are only accepted if the item was received damaged or incorrect.
What is the return request period?
Please contact us within 24 hours of receiving your order if there’s any issue with the product.
How will I receive my refund once my return is approved?
Once we receive the product in its original condition and verify the issue, the refund will be processed to the same payment method within 7–10 business days.
What should I do if my item arrived broken or damaged?
We’re truly sorry for that! Please take clear photos of the product immediately upon receiving it and send them to our customer service within 24 hours. We’ll replace or compensate you right away after verifying the issue.
Who covers the return shipping cost?
If the return is due to our mistake (wrong or damaged item), we’ll cover all shipping costs.
For other cases, the customer will bear the return shipping fee.
Shipping & Delivery
Shipping & Delivery
How long does delivery take within the UAE?
Orders are usually delivered within 1–3 business days after processing, depending on your city and the courier company.
Do you ship to Saudi Arabia and other GCC countries?
Yes, we ship to Saudi Arabia and all GCC countries through trusted courier partners. Delivery time varies by destination.
How can I track my shipment?
You’ll receive an email from the courier company with your tracking number and a link to follow your shipment in real time.
Can I choose a specific delivery date or time?
This depends on the courier company. You can arrange the delivery directly with the driver once they contact you.
What are the shipping fees?
Shipping costs vary by country and city. The final fee will be displayed at checkout before confirming your order.
Do you deliver during weekends or public holidays?
Deliveries are usually paused during public holidays and weekends, and will resume on the next business day.
Payment
Payment
Is my payment secure?
Yes, all payments are protected with SSL encryption and processed through trusted, secure payment gateways.
Can I pay in a different currency?
Prices are listed in AED (UAE Dirham), and your bank or card provider will automatically convert the amount to your local currency.
Will I receive an invoice after payment?
Yes, an electronic invoice will be sent to your email immediately after completing your order.
My payment failed — what should I do?
Please ensure your card is active and has sufficient balance, then try again.
If the issue continues, contact our customer service for assistance with completing your order manually.
What payment methods do you accept?
You can pay using credit or debit cards (Visa / MasterCard) or through installment services like Tabby and Tamara. Cash on delivery is available within the UAE only if shown as an option at checkout.
