What is the availability status of items on the site?
All items for sale on the hattan.com e-boutique are available. If you wish to order a significant number of a particular item, please contact us by email or telephone at 800-441-4488, option 1, Monday through Friday from 9:00 a.m. to 6 p.m. and Saturday from 10 a.m. to 6 p.m EST.
What do I need for optimum browsing when visiting Hermes.com?
2All items for sale on the hattan.com e-boutique are available. If you wish to order a significant number of a particular item, please contact us by email or telephone at 800-441-4488, option 1, Monday through Friday from 9:00 a.m. to 6 p.m. and Saturday from 10 a.m. to 6 p.m EST.
How accurate is color display on the Internet?
All items for sale on the hattan.com e-boutique are available. If you wish to order a significant number of a particular item, please contact us by email or telephone at 800-441-4488, option 1, Monday through Friday from 9:00 a.m. to 6 p.m. and Saturday from 10 a.m. to 6 p.m EST.
Orders
Orders
How may I get assistance with my online order?
Please contact us by email or telephone at 800-441-4488, option 1, Monday through Friday from 9:00 a.m. to 6 p.m. and Saturday from 10 a.m. to 6 p.m EST.
I just finalized my order but I still have not received the order summary.
Please contact us by email or telephone at 800-441-4488, option 1, Monday through Friday from 9:00 a.m. to 6 p.m. and Saturday from 10 a.m. to 6 p.m EST.
How do I change information on my order after it has been placed?
Please contact us by email or telephone at 800-441-4488, option 1, Monday through Friday from 9:00 a.m. to 6 p.m. and Saturday from 10 a.m. to 6 p.m EST.
Returns & Exchanges
Returns & Exchanges
If I give a gift to someone, can that person exchange it for something else?
Accompanied with an invoice or priceless invoice, a gift may be exchanged for an item of equal or greater value. The difference must be paid at the time of the exchange. Online orders are eligible for a pre-paid return shipping label through your online account or please contact us.
Can I return or exchange an item in store?
Accompanied with an invoice or priceless invoice, a gift may be exchanged for an item of equal or greater value. The difference must be paid at the time of the exchange. Online orders are eligible for a pre-paid return shipping label through your online account or please contact us.
How long will my refund take?
Accompanied with an invoice or priceless invoice, a gift may be exchanged for an item of equal or greater value. The difference must be paid at the time of the exchange. Online orders are eligible for a pre-paid return shipping label through your online account or please contact us.
Shipping & Delivery
Shipping & Delivery
Are shipping fees refundable?
The shipping costs for expedited delivery charged at the time of purchase are non-refundable. If an item is exchanged, the shipping fee for the first delivery will not be refunded. You will not be charged a shipping fee for the second delivery except if a faster shipping method is requested.
Is a signature required for delivery of my order?
The shipping costs for expedited delivery charged at the time of purchase are non-refundable. If an item is exchanged, the shipping fee for the first delivery will not be refunded. You will not be charged a shipping fee for the second delivery except if a faster shipping method is requested.
I am on a business trip. Can you deliver to my hotel?
The shipping costs for expedited delivery charged at the time of purchase are non-refundable. If an item is exchanged, the shipping fee for the first delivery will not be refunded. You will not be charged a shipping fee for the second delivery except if a faster shipping method is requested.
How do I track delivery of my order?
The shipping costs for expedited delivery charged at the time of purchase are non-refundable. If an item is exchanged, the shipping fee for the first delivery will not be refunded. You will not be charged a shipping fee for the second delivery except if a faster shipping method is requested.
How much is the delivery?
The shipping costs for expedited delivery charged at the time of purchase are non-refundable. If an item is exchanged, the shipping fee for the first delivery will not be refunded. You will not be charged a shipping fee for the second delivery except if a faster shipping method is requested.
How long will delivery take?
The shipping costs for expedited delivery charged at the time of purchase are non-refundable. If an item is exchanged, the shipping fee for the first delivery will not be refunded. You will not be charged a shipping fee for the second delivery except if a faster shipping method is requested.
Payment
Payment
Is my payment secure?
All the transactions made on the Hermes.com website are secure. The padlock symbol next to the address bar of the page beginning with "https" indicates that you are in a secure setting. HATTAN INTERNATIONAL has also established specific security measures to protect your personal information from non-authorized access and use. However, you should never consider the transmission of data by Internet to be 100% secure. Any information that you make available online can potentially be recuperated and used by third parties.
Do you accept international credit cards?
All the transactions made on the Hermes.com website are secure. The padlock symbol next to the address bar of the page beginning with "https" indicates that you are in a secure setting. HATTAN INTERNATIONAL has also established specific security measures to protect your personal information from non-authorized access and use. However, you should never consider the transmission of data by Internet to be 100% secure. Any information that you make available online can potentially be recuperated and used by third parties.
Can I place an order using a bank card that is not my own?
All the transactions made on the Hermes.com website are secure. The padlock symbol next to the address bar of the page beginning with "https" indicates that you are in a secure setting. HATTAN INTERNATIONAL has also established specific security measures to protect your personal information from non-authorized access and use. However, you should never consider the transmission of data by Internet to be 100% secure. Any information that you make available online can potentially be recuperated and used by third parties.
What is the security code on my payment card?
All the transactions made on the Hermes.com website are secure. The padlock symbol next to the address bar of the page beginning with "https" indicates that you are in a secure setting. HATTAN INTERNATIONAL has also established specific security measures to protect your personal information from non-authorized access and use. However, you should never consider the transmission of data by Internet to be 100% secure. Any information that you make available online can potentially be recuperated and used by third parties.
When will my credit card be debited?
All the transactions made on the Hermes.com website are secure. The padlock symbol next to the address bar of the page beginning with "https" indicates that you are in a secure setting. HATTAN INTERNATIONAL has also established specific security measures to protect your personal information from non-authorized access and use. However, you should never consider the transmission of data by Internet to be 100% secure. Any information that you make available online can potentially be recuperated and used by third parties.
