Yes, all listed perfumes are available unless marked as “Sold Out"

You’ll find full information under every perfume — including its fragrance notes, type, and the perfumer behind it.

Yes, all prices include of VAT

Yes, you can use the “Wishlist” feature to save your favorite perfumes

Once your order is confirmed, you’ll receive an email from the shipping company containing your tracking number and a link to follow your delivery status step by step.

If the order hasn’t been shipped yet, please contact our customer service to make changes or cancel it. Once shipped, no modifications can be made.

Please contact our customer service within 24 hours of receiving your order, and we’ll resolve it promptly.

Orders are usually prepared within 1–3 business days before shipping

You can track your shipment using the link sent to your email.If there’s no update for an extended period, please contact us and we’ll follow up directly with the courier company.

Please ensure your email address was entered correctly and check your spam/junk folder.
If you still haven’t received it within an hour, contact us and we’ll resend it to you.

To ensure product hygiene and quality, perfumes cannot be returned or exchanged once opened or used. Returns are only accepted if the item was received damaged or incorrect.

Please contact us within 24 hours of receiving your order if there’s any issue with the product.

Once we receive the product in its original condition and verify the issue, the refund will be processed to the same payment method within 7–10 business days.

We’re truly sorry for that! Please take clear photos of the product immediately upon receiving it and send them to our customer service within 24 hours. We’ll replace or compensate you right away after verifying the issue.

If the return is due to our mistake (wrong or damaged item), we’ll cover all shipping costs.
For other cases, the customer will bear the return shipping fee.

Orders are usually delivered within 1–3 business days after processing, depending on your city and the courier company.

Yes, we ship to Saudi Arabia and all GCC countries through trusted courier partners. Delivery time varies by destination.

You’ll receive an email from the courier company with your tracking number and a link to follow your shipment in real time.

This depends on the courier company. You can arrange the delivery directly with the driver once they contact you.

Shipping costs vary by country and city. The final fee will be displayed at checkout before confirming your order.

Deliveries are usually paused during public holidays and weekends, and will resume on the next business day.

Yes, all payments are protected with SSL encryption and processed through trusted, secure payment gateways.

Prices are listed in AED (UAE Dirham), and your bank or card provider will automatically convert the amount to your local currency.

Yes, an electronic invoice will be sent to your email immediately after completing your order.

Please ensure your card is active and has sufficient balance, then try again.
If the issue continues, contact our customer service for assistance with completing your order manually.

You can pay using credit or debit cards (Visa / MasterCard) or through installment services like Tabby and Tamara. Cash on delivery is available within the UAE only if shown as an option at checkout.